ARRIS Knowledge Services

Turning your users into experts

At ARRIS we really do know how all this works – and you can too. With our training and technical content, you can equip your people with in-depth knowledge to increase the value of your software and systems. Our content developers and trainers work side by side with development staff to arm you with accurate, actionable knowledge.


STANDARD AND CUSTOM DOCUMENTATION

Every ARRIS product comes complete with comprehensive technical documentation. ARRIS content developers write for a broad range of users and use cases, focusing on covering tasks that help ARRIS customers provide profitable services. To do this, we use the latest tools paired with highly effective delivery methods.

INSTRUCTOR-LED TRAINING

Using world-class methodologies, ARRIS training helps you accelerate and improve employee productivity. Our classes are designed to complement ARRIS products and technology, and feature a staff whose depth of experience is unrivalled in the communications and entertainment industry. Learn more

ONLINE TRAINING

With flexibility and cost savings in mind, we offer online courses and virtual training via ARRIS Academy. And we’ve had great success in tailoring classes to specific customer needs by combining virtual and web-based training with instructor-led onsite courses. Learn more.

DOCSIS CERTIFICATION

The ARRIS DOCSIS CMTS Operator Certification program helps ensure your staff is up to speed on essential DOSCIS technology and the proper operation of ARRIS CMTS products, helping you get the most out of your DOCSIS investment. Learn more

CUSTOM CONTENT AND TRANSLATION

We can design and develop custom content in collaboration with your teams to reflect your business processes and custom workflows. This content includes:

  • Documentation
  • Online portals
  • Training content
  • Web document libraries

If you have a multi-lingual or international staff, ARRIS Knowledge Services can translate training materials to fit most language needs.