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Overview
The Customer Care practice focuses on helping companies improve their
demand chain effectiveness – that is, continuously improving their
ability to identify, acquire, and retain profitable customers.
Rationalizing management of the front office – the points of contact between
an enterprise and its customers – has become a competitive necessity.
Supply chain optimization alone cannot provide a long-term competitive
advantage. Forward-thinking companies are revising their strategies to
focus more on demand chain effectiveness. By focusing on channel
operations and customer relationships, there is greater potential for
adding value and differentiating offerings.
Arris has assisted numerous companies from a broad range of industries in
deployed customer care solutions. These include manufacturing, retail,
publishing, among others. Our customers have realized the following
benefits:
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Ability to process more orders with same staff.
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Reduced number of incorrect orders, increased fulfillment times,
reduced cost, reduced expedited orders.
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Increased customer satisfaction through better, more reliable
information, and integration of all customer communication channels.
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Better tracking of sales relationships.
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Improved sales efficiency through better tracking and better
information, thus increasing time available to sell.
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Creation of personalized services based on profitability of customer.
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Migration of customers to more efficient channels for interaction,
improving profitability of customer.
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Ability to have highly-targeted marketing initiatives based on
enterprise-wide customer data.
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Mission
In particular the Customer Care practice is focused in
two areas:
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