Share This Product

Assurance Solutions

Software innovations designed to improve the customer experience

Overview

ARRIS Assurance Solutions provide a full suite of software innovations that help service providers advance user experiences while streamlining operations.

Built upon our unique knowledge of service providers’ operations and data, ARRIS has developed a robust lineup of software solutions that enable end-to-end management of the critical factors that can impact subscriber experiences and degrade operational efficiency. With ARRIS Assurance Solutions, service providers can collect, aggregate and analyze a wealth of data from the back office, field service, network and customer premises to easily find, diagnose and even prevent troublesome and costly performance issues. The result: happy customers and a more efficient operation from the call center to the field. 

HOW WE HELP 

  • Lower volume of calls into customer service
  • Fix plant issues before they became customer impacting
  • Improve on-time performance and quality of technician visits
  • Reduce number of repeat truck rolls 

SERVICE ASSURANCE

End-to-end service visibility to help identify, resolve and even prevent performance issues – before they impact subscriber experiences and cause costly service calls.

FIELD SERVICE MANAGEMENT

Automated solutions that provide actionable intelligence to field operations – helping service providers resolve performance issues faster and more efficiently than ever before.

HOW WE WORK

The ARRIS Assurance team leverages a development operations (DevOps) approach to infuse its software solutions with the highest possible quality, while speeding the delivery of new features and capabilities. By fostering a culture of constant communication throughout the product development lifecycle, DevOps helps us quickly identify, reduce, diagnose and overcome issues to significantly reduce failure rates in the field and their impacts on our customers. As part of this approach, our managed release process also enables us to introduce new features on a consistent basis, build customer feedback into our solutions throughout the development process and ensure that our software is stringently tested under real-world conditions - before deployment.

Using the DevOps model, the people of ARRIS have created a collaborative environment where experts in product management, development, quality assurance, deployment and support are all part of a single team and share a common goal: to bring our Assurance solutions to market quickly while upholding ARRIS’s stringent quality standards.


Details for Assurance Solutions

ARRIS GLOBAL SERVICES

A trusted ally, providing expert lifecycle services to help service providers transform how they deliver entertainment and communications. With over 850 technical professionals in over 40 countries, ARRIS Global Services helps service providers grow their business by getting to market faster, reducing operating expenses, streamlining operations and ensuring high service availability. Our specialties are data and video applications and infrastructure, and the consumer experience. We provide lifecycle services to help plan, design, implement and operate integrated solutions for ARRIS and third-party products.

Related Products

Service Assurance
Service Assurance
Powerful insights for high-performance services
Field Service Management
Field Service Management
Actionable intelligence for highly efficient technicians