ServAssure® Advanced Performance Management
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ServAssure® Advanced Performance Management

DOCSIS® Network Surveillance and Performance Management

Overview

ARRIS Access Network Management products provide end-to-end visibility across the entire service delivery environment, helping you act quickly on virtually any issues that threaten the Customer Experience and prevent problems before they even happen.

How it works

ARRIS Access Network Management solutions combine powerful software with our deep expertise in video and broadband delivery to help service providers unleash the power of data to prevent and solve performance issues. First, we help collect key performance information about your network, field service and subscribers, centralizing it and making it available to the organizations and applications that rely on it. We then provide a platform for deep analytics, helping you unlock key insights about your network conditions, technician performance and service quality, which can help guide sound decisions and prudent investments.

The ARRIS Access Network Management product portfolio includes the following:

  • ServAssure Advanced - DOCSIS® Network Surveillance and Performance Management
  • ServAssure Alarm Central – automated identification and prioritization of existing and potential service impairments

ServAssure Advanced Performance Management is a modular offering in the ARRIS Access Network Management suite of service assurance solutions. Specifically designed to provide comprehensive DOCSIS® network management for service quality and an enhanced customer experience.

  • Ensures DOCSIS® IP Service through monitoring of network elements (CMTS, CPE, eMTA)
  • Provides reports on Quality of Service (QoS), RF performance, bandwidth consumption, theft, and much more
  • Real-time views and action tools are provided to support service troubleshooting and resolution
  • Includes a mobile UI that allows technicians to use their phones to create birth certificates and check service before leaving the subscriber’s home
  • Operators have access to their network via web services or in bulk via the database
  • QoS views provide insight into preventative maintenance needs, enabling proactive plant management resulting in increased customer satisfaction, reduction in churn and operating expenses

                    


Details for ServAssure® Advanced Performance Management

ServAssure Advanced provides a best in class solution for monitoring broadband cable networks.  Capable of monitoring millions of devices, it guarantees maximum performance and availability. ServAssure Advanced correlates and analyzes DOCSIS traffic and connectivity to create a unique measurement of the customer experience and service quality and availability. 

Solution components

Network Monitoring
Today’s networks are a complex eco-system of inter-dependent systems. Today’s CSP’s (Communication Service Providers) require visibility into all aspects of these network systems. ARRIS provides an end to end solution for the collection and analysis of network element data.  ARRIS collects, monitors, and manages services delivered over a variety of access networks and serving network systems including DOCSIS, PON, xDSL, from the customer premises to the CSP serving network in Hubs and Central Offices. 

Reporting
Reporting data drives our customer’s business decisions every day. Key metrics result from the collection and analysis of Network Monitoring data. This data is exposed in multiple formats, based on the user persona such as Customer Service Representative (CSR), Operations Support, and Engineering to deliver service and product management effectively.

Analytics
Beyond reporting on measured KPIs, what conditions are influencing your business today? Analyze and simplify raw, complex DOCSIS data into meaningful metrics to determine the customer experience.

ARRIS provides a full suite of software innovations that help service providers enhance customer experiences while streamlining operations.

Built upon our unique knowledge of service providers’ operations and data, ARRIS has developed a robust lineup of software solutions that enable end-to-end management of the critical factors that can impact subscriber experiences and degrade operational efficiency. With ARRIS software solutions, service providers can collect, aggregate and analyze a wealth of data from the back office, field service, network and customer premises to easily find, diagnose and even prevent troublesome and costly performance issues. The result: happy customers and a more efficient operation from the call center to the field.

How we help

  • Lower volume of calls into customer service
  • Fix plant issues before they became customer impacting
  • Reduce number of repeat truck rolls
  • Improve on-time performance and quality of technician visits

How we work

ARRIS leverages a development operations (DevOps) approach to infuse its software solutions with the highest possible quality, while speeding the delivery of new features and capabilities. By fostering a culture of constant communication throughout the product development lifecycle, DevOps helps us quickly identify, reduce, diagnose and overcome issues to significantly reduce failure rates in the field and their impacts on our customers. As part of this approach, our managed release process also enables us to introduce new features on a consistent basis, build customer feedback into our solutions throughout the development process and ensure that our software is stringently tested under real-world conditions - before deployment.

ARRIS GLOBAL SERVICES

A trusted ally, providing expert lifecycle services to help service providers transform how they deliver entertainment and communications. With over 850 technical professionals in over 40 countries, ARRIS Global Services helps service providers grow their business by getting to market faster, reducing operating expenses, streamlining operations and ensuring high service availability. Our specialties are data and video applications and infrastructure, and the consumer experience. We provide lifecycle services to help plan, design, implement and operate integrated solutions for ARRIS and third-party products.

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