ServAssure® Alarm Central
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ServAssure® Alarm Central

Proactive Network Management to deliver a superior customer experience

Overview

ARRIS Access Network Management products provide end-to-end visibility across the entire service delivery environment, helping you act quickly on virtually any issues that threaten the Customer Experience and prevent problems before impact the subscriber.

How it works

ARRIS Access Network Management solutions combine powerful software with our deep expertise in broadband, video and video service delivery to help service providers unleash the power of data to prevent and solve performance issues. First, we collect key performance information about your network, field service and subscribers, centralizing it and making it available to the organizations and applications that rely on it. We then provide an artificial intelligence platform for deep analytics, helping you unlock key insights about your DOCSIS® network conditions and service quality, which can help guide sound decisions and prudent investments.

The ARRIS Access Network Management product portfolio includes the following:

  • ServAssure® Alarm Central – automated identification and prioritization of existing and potential service impairments
  • ServAssure® Advanced - DOCSIS Network Surveillance and Performance Management
  • ServAssure® NXT – the next generation ServAssure platform starts with support for DOCSIS 3.1 networks and devices

ServAssure Alarm Central automates the identification and prioritization of existing and potential service impairments by monitoring of the cable network elements. The cause of the impairment is presented in full detail including geographic location, resulting in significant improvement to the customer experience. Through advanced correlation and analytics, Alarm Central allows operators to focus on what is most important by creating an environment where impairments are discovered and resolved proactively. Proactive Network Management means Subscribers are less aware of service issues.

  • Detect service degradations proactively
  • Locate likely sources of service issues
  • Correlate related events to common cause, to reduce wasted time/ effort
  • Visualize service state geographically
  • View network at a historical point in time
  • Troubleshoot issues by utilizing reporting, graphing, and mapping tools
  • Monitors DOCSIS 1.x, 2.x, 3.0 and 3.1 devices in ICCAP and Distributed Architecture environments

         


Details for ServAssure® Alarm Central

ServAssure Alarm Central application provides a systematic and repeatable way for plant maintenance and outage teams to do their jobs so service is more predictable and the business is more successful.  Through advanced correlation and analytics, Alarm Central allows operators to focus on what is most important by creating an environment where impairments are discovered and resolved proactively.  Subscribers are less aware of service issues.    To accomplish this, Alarm Central has three modules:  Outage Manager, Proactive Manager and Virtual Spectrum Analyzer.

Solution components

Alarm Central - Outage Manager uses DOCSIS® device status and HFC network topology to correlate service outages in the HFC plant.  The goal of this module is to detect service outages as early as possible, identify the root cause and location of the outage, and automatically notify plant maintenance teams to resolve the outage.   Rules exist to allow filtering small outages, lightly penetrated regions, issues that do not persist, correlation to various parts of the cable plant topology, and special situations around multiple dwelling units/ buildings.

Alarm Central - Proactive Manager allows operators to proactively detect service impairments and trends – allowing resolution before an outage occurs.  Complex correlation analysis is performed on telemetry from subscriber devices:  DOCSIS pre-equalization data is heavily leveraged as a key performance indicator (KPI) and the analytics engine uses other KPIs (CER, SNR, FEC, Spectral Response, Channel Frequency), along with proven radio frequency (RF) troubleshooting techniques, to locate the source of the impairment.

Alarm Central - Virtual Spectrum provides cable operators an easy way to inspect signal performance and better prepare for DOCSIS 3.1 launch without rolling a truck.  A simple click on the device starts a session, using the CM as a test point.  Full visibility up to 1.8 GHz spectrum allows operators to find intermittent noise at a subscriber home, isolate impairments to a specific node bus leg, or quickly detect problems including Roll-Off/ Tilt, LTE interference, and adjacency.  Advanced features, including Peak Hold, Spectrum-zoom, and the ability to view multiple CMs simultaneously, give operators a high-value interface that saves them time and money.

ARRIS provides a full suite of software innovations that help service providers advance user experiences while streamlining operations.

Built upon our unique knowledge of service providers’ operations and data, ARRIS has developed a robust lineup of software solutions that enable end-to-end management of the critical factors that can impact subscriber experiences and degrade operational efficiency. With ARRIS software solutions, service providers can collect, aggregate and analyze a wealth of data from the back office, field service, network and customer premises to easily find, diagnose and even prevent troublesome and costly performance issues. The result: happy customers and a more efficient operation from the call center to the field.

How we help

  • Lower volume of calls into customer service
  • Fix plant issues before they became customer impacting
  • Reduce number of repeat truck rolls
  • Improve on-time performance and quality of technician visits

How we work

ARRIS leverages a development operations (DevOps) approach to infuse its software solutions with the highest possible quality, while speeding the delivery of new features and capabilities. By fostering a culture of constant communication throughout the product development lifecycle, DevOps helps us quickly identify, reduce, diagnose and overcome issues to significantly reduce failure rates in the field and their impacts on our customers. As part of this approach, our managed release process also enables us to introduce new features on a consistent basis, build customer feedback into our solutions throughout the development process and ensure that our software is stringently tested under real-world conditions - before deployment.

ARRIS GLOBAL SERVICES

A trusted ally, providing expert lifecycle services to help service providers transform how they deliver entertainment and communications. With over 850 technical professionals in over 40 countries, ARRIS Global Services helps service providers grow their business by getting to market faster, reducing operating expenses, streamlining operations and ensuring high service availability. Our specialties are data and video applications and infrastructure, and the consumer experience. We provide lifecycle services to help plan, design, implement and operate integrated solutions for ARRIS and third-party products.

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