Touchstone® TM3402 eMTA
Share This Product ARRIS Facebook Twitter Logo

Touchstone® TM3402 eMTA

DOCSIS® 3.1 Modem with 2 voice ports


The Touchstone TM3402 is a DOCSIS 3.1 home telephony modem for customers and subscribers who are looking for gigabit high speed data services and telephony services, in a single unit. With 4 GigE LAN ports the TM3402 is the hub of service delivery in the subscriber’s home; providing high-speed data, voice and IP video to connected devices. Or in small business or corporate satellite offices provides the hub for ultra-high speed network connectivity with other offices and the local office’s managed structured wiring and Wi-Fi infrastructure.

With 2x2 DOCSIS 3.1 OFDM/OFDMA support as well as 32x8 DOCSIS 3.0 SC-QAM channel bonding the ability to deliver up to 2.5 Gbps as cable operators networks evolve to support these speeds.

The TM3402 provides two FXS RJ-11 ports of carrier-grade VoIP, with the Touchstone Voice stack for the highest quality voice telephony experience, already in use by over 200 Million voice lines today.

Rich operator and customer management control solutions provide multiple provisioning (SNMP, configuration file, remote web GUI access, TFTP and TR-069), and monitoring. Combined with secure local and remote access account controls for greater efficiencies in device and system operations and management.

The device is optimized for providing Gigabit data services over DOCSIS 3.1 WAN:

  • Switchable UpStream Support 42 MHz – 85 MHz – 204 MHz
  • Switchable DownStream support 108MHz – 258 MHz – 1002 MHz – 1218 MHz
  • Battery Backup supports connection to external PSU with 8 hour and 24 hour standby options

Details for Touchstone® TM3402 eMTA


  • RF Interface: ‘F’ type connector
  • Data Interfaces: 4 GigE Ports  (RJ-45 connector)
  • Voice Interface: 2 lines RJ-11


  • Dual Stack IPv4/IPv6 
  • PacketCable 1.5, 2.0


  • Dimensions (H x W x D) : 7.6”x 2.2” x 6.2”- excluding F-connector
  • Weight: 2.1 lbs
  • Input Voltage: 12V DC, external PSU
  • External BBU Capacity: 4 cell 2.6AH Lithium-ion for 8 hours operation 


A trusted ally, providing expert lifecycle services to help service providers transform how they deliver entertainment and communications. With over 850 technical professionals in over 40 countries, ARRIS Global Services helps service providers grow their business by getting to market faster, reducing operating expenses, streamlining operations and ensuring high service availability. Our specialties are data and video applications and infrastructure, and the consumer experience. We provide lifecycle services to help plan, design, implement and operate integrated solutions for ARRIS and third-party products.