Our commitment to service excellence is built on our heritage of providing carrier-grade (“five 9s”) product and service delivery. All of our technical support is provided by highly trained professionals and backed up by product engineers, state-of-the-art local support centers and test labs.
TECHNICAL SUPPORT AGREEMENTS
Our standard support contracts include 24/7 multi-tier technical support with direct access to engineers and developers, software upgrades and software updates. They also include access to our customer portal where you can request assistance, get bug fixes as soon as they’re available and search our extensive knowledge base of troubleshooting and operational topics.
REPAIR SUPPORT AGREEMENTS
ARRIS offers repair contracts that reduce your capital investment in spare parts and the operating costs required to stock, maintain and distribute them. Options include next business day shipping for expedited product replacements, next business day delivery and, in some markets, four-hour replacement. Extended Warranties are also available.
5 QUESTIONS WITH AN EXPERT: JILL MEINZER
Jill Meinzer, VP of Technical Services at ARRIS, leads a global team of over 300 technical support engineers around the world that provides guidance and support for ARRIS products and customers. In this interview, Jill talks about the role of technical services in the organization and shares what the team is doing to keep ARRIS and our customers ahead of the curve.