Consumer Technical Support for Home Users
ARRIS provides consumers technical support on home networking products 24x7 via FAQ. We also provide chat, email and phone support 7am to 11pm Central time Saturday - Sunday.
General FAQs, Product Documentation, Videos
Find the latest firmware and driver software for our home routers and DSL hardware.
MSO AND TELCO TECHNICAL SUPPORT
ARRIS has talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.
New user registration, user ID or password help, or activate your account
Review order status by order number
Browse the training catalog or sign up for training courses.
Find the latest software and firmware releases and release notes
Check out Cable/Telco product lead times.
Obtain your serial numbers or get your MACID data file
National Authorization Service – Regional Access Controller
Look up a warranty by serial number.
Help for Cable Companies and Satellite providers during Provider equipment upgrades
Information on expert repairs and option contracts for Extended Warranty and/or Advanced Replacement services