Training Instructors

Andrew Dahl

Andrew Dahl

Andrew Dahl is an ARRIS training manager with over 30 years of engineering experience in the cable and radio industry. His background in audio/video engineering and TCP/IP network design made him an invaluable engineering asset at Adlink, the country's largest cable interconnect company. He now applies his expertise in technical training at ARRIS, the world’s largest manufacturer of ad insertion equipment. His easy-going manner and his skill at conveying and simplifying complex technical concepts make him a favorite speaker among ARRIS clients. Andrew is considered an expert in the topic of AC3 dialog normalization in an MPEG transport stream splicing environment.

John MacDonald

John MacDonald

John MacDonald is an ARRIS training manager and 36-year veteran in the computing and networking arenas and has experience in a wide variety of disciplines. His firsthand knowledge of lab management, code design and development, performance analysis, capacity management, troubleshooting, and support augment his strong and effective communication skills. This broad spectrum of work experience allows John to relate to his varying audiences and to explain a range of technical concepts in a variety of ways that foster an enjoyable and engaged learning experience. When not working, John is an avid reader and radio enthusiast who holds an Amateur Radio Operator license.

Mark FischerMark Fischer

Mark Fischer is a technical training professional with over 25 years of experience providing training in network technologies and products. He has worked for a number of leading-edge technology companies, including Lucent and Bigband Networks, in operations roles and developing and delivering quality training. Mark specializes in hands-on, instructor led and web based voice, data, and video networking training for customers and partners. He holds a bachelor’s degree in engineering and an MBA with a concentration in Finance.

Tom Gibson

Tom Gibson

Tom Gibson is a seasoned technical training professional with over 20 years of experience in delivering and developing world-class technical training. Tom served as an Electronic Warfare Specialist in the United States Navy, where he instructed new recruits coming from boot camp. An ARRIS Certified DOCSIS CMTS operator, Tom is an expert in networking, as well as in DOCSIS and PacketCable technologies. For the past 16 years, he has used his expertise at ARRIS to train engineers all over the world. Tom also serves on his local county board of education, where he helps ensure that a quality public education is available for the children in his area. Tom loves the outdoors, hunting and fishing, and working on anything mechanical.

Ted LoweryTed Lowery

Ted is a technical instructor and instructional designer with 15 years of professional experience. He has worked with technology leaders such as IBM, Hitachi, Sun Microsystems, Motorola, and ARRIS. Ted has developed and delivered cutting-edge curricula for a wide range of delivery platforms, including classroom training, video courses, self-paced web-based training, and instructor-led online training. A pioneer in the technical training industry, Ted began delivering effective online technical training in the mid-90s. He now provides cost efficient, knowledge-based solutions to clients worldwide, offering learners a flexible approach to acquiring the skills needed to succeed.

Paul Lukowski

Paul Lukowski

Paul Lukowski is an ARRIS Certified DOCSIS CMTS operator and has over 30 years of experience as a telecommunications professional. He started his career in the United States Air Force as a telecommunications specialist supporting data and voice networks. Paul entered the private sector as a systems engineer supporting IP protocols, routers, switches, and LANs for various private organizations. His extensive background in technical training includes development of both web-based and instructor-led training. Paul has over 15 years of experience with ARRIS Group as a technical instructor. He has demonstrated proficiency and expertise in various technical disciplines, having taught classes in DOCSIS, IP, frame relay, video, passive optical networks (PON), video encryption, and switch digital video.

John MartinJohn Martin

With 46 years of experience in the broadband industry, John Martin brings expertise in both system design and applications training. He began his career at Jerrold Electronics (later General Instrument), working his way from draftsman to manager of the System Design department. Today, as an application engineer and content developer/technical instructor for ARRIS, John is lead content developer on the CAS product line. He is also instrumental in the ARRIS Train-the-Trainer program, contributing knowledge of specific products such as DAC6000, CASMR, ADVISOR, and set-tops. He is a long-standing member of the Society of Cable Telecommunications Engineers (SCTE). He has participated on the Operations Committee of the SCTE and served as a sub-committee member of the International CableTec games.

Jim NagleJim Nagle

Jim Nagle is a professional instructor with 20-plus years of experience in the telecommunications industry. His training experience includes the cable and telco industries and covers both hardware and software products. At ARRIS he designs and delivers training for the Assurance product suite to MSOs globally, both on site and remotely. His educational background includes a BS and an MBA, and he holds a Project Management certificate. He has earned Certified Master Technician status and has served as a proctor for NCTI, the preeminent training organization for broadband cable technicians and customer service representatives. He is also a member of SCTE.

Patricia O'HaraPatricia O'Hara

After earning one BA in social work and a second in Spanish, Pat spent the early part of her career working for community-based organizations that focused on helping people seek employment. When the funding for that work ended, she interviewed for a technical trainer position. The engineers loved her presentation and hired her. Pat enjoys learning new things and making very technical material easy to understand. In the classroom, she strives to make the training experience both informative and enjoyable. With 20-plus years at ARRIS, Pat epitomizes the ARRIS core values of putting the customer first, innovating, seeking results, and encouraging teamwork.

John RebarJohn Rebar

John Rebar is a professional instructor with over 30 years of technical experience. He has seven years of experience training users of the ARRIS CherryPicker digital video product lines and is currently working on training for the ME-7000 platform. He has prior experience in the computer mainframe industry, providing training, support, and project management to the customer. He is an expert in curriculum development and the delivery of instructor-led and virtual Instructor-led training. When not conducting training sessions, John is responsible for updating course materials and developing new courses. He is a motorcycle enthusiast and also does volunteer work for the American Cancer Society Cancer Action network.

Tom WangTom Wang

Tom Wang is a Professional Instructor currently based at ARRIS corporate headquarters in Suwanee, Georgia. He has a BS degree in electrical engineering technology and has worked at ARRIS for the last 18 years. His first 13 years, he worked as a staff technical support engineer for ARRIS Cornerstone voice and Touchstone CPE products; for the past 5 years he has provided training for the ARRIS C4 CMTS and E6000 CER products. He is an ARRIS Certified DOCSIS CMTS Operator and is currently working on the new DOCSIS 3.1 and Converged Cable Access Platform (CCAP) technologies.

See What People Are Saying About ARRIS Training

"Andrew and John did a great job the entire week presenting the classes."

Joey - Ritter Communications


"The course was exactly what I needed and the instructor knew exactly what he was teaching."

Resa - Innovative Telephone


"Mark's presentation and delivery were excellent. He found the right level for the average knowledge of the class and tailored his delivery to it. His subject knowledge is excellent and he is able to relate it to the students very well and with a variety of examples."

Ant – NBN

"Tom did a great job delivering this course, he kept us all engaged at all times and ensured we knew the product and CLI really well by the end, thanks, Tom"

Steven - NBN


"Excellent Class"

Hector - Comcast


“John and Pat did an outstanding job presenting the course content and explained the topics very well.  I left knowing much more about the DAC so my expectations were met. Before the course began I had one question in particular about External Service Sets. Pat demonstrated the concept of External Service Sets and how to make changes using them.  This was very helpful.”

Joe Poye - Comcast

"The course delivery was excellently executed by the trainer, he had a very good understanding of not just the product and technology he was training us with but also the industry and MSOs which helped him give very valuable advises on real-world scenarios."

Jorge - Sr. Systems Engineer


“Paul was an excellent instructor and extremely knowledgeable.”

Brandt - Network Engineer

eLearning Module – E6D101 – E6000 CER Hardware Overview
"I liked all of the hardware graphics that went along with the course. I also really liked the breakdown of the CLI commands when learning about the UPICs and the DPICs."

Anonymous - Software Engineer

Alejandro Echeverria – E6D203 - E6000 CER Operaciones
"Not only [does Alejandro have an] excellent relationship with the material and concepts of the course, he maintains a personal relationship which makes the course flow excellently" (Spanish Translated)

Jose, Ingeniero Senior – Izzi Telecom


Tom Wang – E6D203 – E6000 CER Operations
"Very good presentation skills by Tom. Personalised content for Telstra specific HFC plant and related back to Telstra config. Adequately followed up questions by students.

Kancelot, Technology Specialist - Telstra


Tom Wang – E6D203 – E6000 CER Operations
"Tom's presentation and knowledge complimented the training materials to assist with learning."

Nathan Purcell, Technology Specialist – Networks - Telstra


Tom Gibson – E6D203 – E6000 CER Operations
"Tom did a great job of delivering this material and this was the best VILT course that I have ever attended."

Stephen, Technology Manager - Telstra