- Hardware: 12 Months (from date of shipment). 30 to 45-day turnaround from date defective unit arrives at ARRIS.
- Software: 90 days (from download). E-mail support for software defects only. 2 business day response to e-mail. Maintenance and emergency releases. (Customer-installable fixes and updates to operational software. Does not include major new functionality releases.)
- Extended Warranty: 12 months (from purchase of extended warranty contract). Replacement unit shipped w/in 30 calendar days of ARRIS receipt of defective unit.*
- Advanced Replacement: 12 months (from purchase of advanced replacement warranty). Replacement unit shipped within two business days of ARRIS RMA (Return Materials Authorization) being opened. Contact your Account Representative for custom options for Extended Warranty or Advanced Replacement contracts.
RETURN AUTHORIZATION REQUESTS
- For return material authorizations, please download the RMA Request Form, complete it and then email it to TAC.Helpdesk@arris.com.
ARRIS PRODUCT HANDLING
ACCESS AND TRANSPORT PRODUCTS PROGRAM ANNOUNCEMENTS
*Turn-around time assumes units are returned in reasonable quantities. Large volume returns will be done on best effort only. A hardware screening fee may be charged for units sent for repair that are assessed “No Problem Found.