It’s no secret that the popularity of multiscreen is a worldwide phenomenon. According to our newly published Consumer Entertainment Index (CEI) , 81 percent of Latin American consumers using an online subscription or streaming service did so at least once a week.
But that’s often where issues begin for both consumers and service providers, because more devices streaming more media in the more places in the home means more potential for wireless issues. In fact, this year’s CEI found that these kinds of problems affect 85 percent of Latin American consumers.
We caught up with ARRIS's VP of Regional Sales, Miguel Cruz, in Mexico, for a local angle on our suite of Assurance Solutions. Check out the video above.