Field Service real time resource management and planning software
WorkAssure Forecast software provides resource management and planning capabilities of field service personnel, which take into account seasonality and real-time schedule and resource adjustments. It works as a part of WorkAssure Field Solutions, or it can easily integrate, as a stand-alone product, with existing workforce management or scheduling systems.
WorkAssure Forecast automates resource planning, improves the accuracy of those plans and, ultimately, results in improved on-time arrivals for a better subscriber experience.
- Improved on-time arrivals
- Automated quota from technician schedules
- Prioritizing labor to fulfill the highest value work first
- Improve long term planning
- More accurate resource plans
WorkAssure Forecast easily integrates with and simplifies your billing system and helps you manage and plan resources based on actual headcounts. It automates skills-based workload balancing, avoiding complicated "points" systems.
- An intuitive user interface
- Match up plain English skill labels with billing quota codes
- Routing areas to work zones
- Work schedules to available resources/quota
- Planning capabilities that extend years into the future
- Automatic reconciliation of work schedules to resource quota
- “Day of” triage, highlighting exceptions between the amount of work and staff, making it easy to identify, navigate and resolve issues