Field Service real time resource management and planning software
WorkAssure Forecast software provides resource management and planning capabilities of field service personel, which take into account seasonality and real time schedule and resource adjustments. It works as a part of WorkAssure Field Solutions, or it can easily integrate, as a stand-alone product, with existing workforce management or scheduling systems.
WorkAssure Forecast automates resource planning, improves accuracy of those plans and, ultimately, results in improved on-time arrivals for a better subscriber experience.
- Improved on-time arrivals
- Automated quota from technician schedules
- Prioritizing labor to fulfil highest value work first
- Improve long term planning
- More accurate resource plans
WorkAssure Forecast easily integrates with and simplifies your billing system and helps you manage and plan resources based on actual headcounts. It automates skills-based workload balancing, avoiding complicated "points" systems.
- An intuitive user interface
- Match up plain English skill labels with billing quota codes
- Routing areas to work zones
- Work schedules to available resources/quota
- Planning capabilities that extend years into the future
- Automatic reconciliation of work schedules to resource quota
- “Day of” triage, highlighting exceptions between the amount of work and staff, making it easy to identify, navigate and resolve issues