WorkAssure® Router

WorkAssure® Router

Dynamically optimized routes for field service personnel throughout the day

Street level routing intelligence

WorkAssure Router software determines optimized travel routes based on business objectives and availability, adapting to problems, changes in job completion time, new work orders and canceled work orders during the day. It works as a part of WorkAssure Field Solutions, or it can easily integrate, as a stand-alone product, with existing and customized workforce management systems.

Benefits

WorkAssure Router frees up dispatchers or routers from routing and scheduling by automating the manual assignment of work. It prioritizes routing by job value. Since it dynamically routes throughout the day, the operator is able to assign more jobs per technician and reduce drive times and fleet costs.

  • Narrower arrival windows
  • Improved on-time arrival
  • More jobs per technician, improved productivity
  • Fewer truck rolls
  • Technicians assigned to highest value jobs first
  • Reduced dispatch effort

Features

WorkAssure Router replaces the teams of people that route and assign jobs to technicians during the business day. Router not only looks at the next hour but the entire day, moving your business from being reactive to being proactive - continuously and automatically optimizing field resources by analyzing:

  • Technician skillsets
  • Technician availability
  • Technician current location
  • Job value (routes highest value jobs first)
  • Entire day workload
  • Best routes using deep mapping technology
    • Decrease drive times
    • Reduce mileage

Related Products

WorkAssure® Field Solutions
WorkAssure® Field Solutions
Software portfolio for streamlined operations and delighted customers
WorkAssure® Forecast
WorkAssure® Forecast
Field Service real time resource management and planning software
WorkAssure® Perform
WorkAssure® Perform
Improving field service quality and on-time rates
WorkAssure® Arrival
WorkAssure® Arrival
Real-time subscriber updates of field service personnel arrivals