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ARRIS HomeAssure™

Deliver reliable, high-performance Wi-Fi® throughout the home, with a solution that’s easy for consumers to install and use, while reducing support costs

Coverage with performance

Wi-Fi has become the fourth domestic utility. It’s the primary means for consumers to connect to and use the many web messaging, social and content services. Today it's the quality of Wi-Fi that defines their perception of the broadband service.

Even as the number of connected devices continues to grow, consumers expect excellent coverage everywhere in their home. As broadband connections deliver gigabit speeds, they expect faster Wi-Fi throughout.

Consumers are prepared to pay for solutions to their Wi-Fi problems. This has been proven by the growth in retail sales of mesh Wi-Fi products which account for over 40 percent of retail Access Point revenues in North America3.

At ARRIS, we help Service Providers meet and exceed subscriber’s expectations with solutions that improve Wi-Fi coverage and performance. We make it simple for consumers to self-install and use, essential to reduce the high volume of Wi-Fi related calls to Service Provider support channels.

Our solutions make it possible for Service Providers to deliver premium services, like UHD sports. IoT and VR, over Wi-Fi. We provide the consistency needed to deliver service promises that increase customer satisfaction.


The ARRIS HomeAssure solution

At ARRIS, our approach is to focus on the consumer’s experience by addressing the most common issues driving dissatisfaction and Operator support costs.
 

IssueSolution
Coverage throughout the home
  • Gateways with high-quality Wi-Fi access points (AP) to address most consumer needs.
  • Increase coverage in the home with additional self-install APs (Wi-Fi extenders) that mesh to create a single network.
High performance Wi-Fi
  • Autonomous, self-organising and self-optimizing Wi-Fi network.
  • HomeAssure Control software, located in the gateway or extender, provides low-latency steering with optional cloud-based analytics for service improvement.
Easy to use
  • Consumer self-install with automated on-boarding and configuration of Wi-Fi extenders.
  • Installation and operation assistance from the HomeAssure Consumer app or web portal.
  • The HomeAssure app makes it easy for consumers to manage their home network and troubleshoot common problems.
Lower support costs
  • Optimal performance and coverage for improved customer satisfaction.
  • Reduced calls to the help-desk by providing Wi-Fi that works and is easy to use.
  • Eliminate truck rolls with consumer self-install.
  • Cloud-based dashboards, alarms and diagnostics support the operations team in proactively problem solving.
  • Applied analytics for service improvement.
  • Tools to reduce the length of help-desk calls and avoid truck-rolls.
The ARRIS HomeAssure Solution
The ARRIS HomeAssure Solution

The ARRIS advantage

ARRIS HomeAssure is designed for the Service Provider and their customers. With best-in-class hardware, ARRIS HomeAssure's sophisticated Wi-Fi optimization and management software is built on open standards, like MAP (Wi-Fi EasyMesh™).

Service Providers can leverage our Wi-Fi expertise to accelerate time to market and reduce risk and OPEX costs. They can also benefit from our professional services including consultancy, systems integration, customization, testing, support and maintenance.


1 - Source: ARRIS Connectivity & Entertainment Index Survey 2018
2 - Source: Major NA Telco
3 - Source: Wi-Fi Alliance. Jan. 2018

Simple consumer self-installation

Great Wi-Fi starts with home network devices that are easy to install.

ARRIS HomeAssure enabled Wi-Fi extenders automatically use the same SSID and Wi-Fi password as the gateway. The HomeAssure app guides consumers through the best placement of extenders in the home with step-by-step installation instructions. It works with the gateway for simple extender-gateway pairing. And, once complete, a signal strength test ensures the extender to gateway connection is optimal.  


Enable consumers to make the most of their Wi-Fi network

The HomeAssure app helps consumers view essential information and perform simple network management tasks like:

  • Viewing their Wi-Fi password or SSID information
  • Seeing what’s happening on their network, for example, who’s connected and how much data they are using
  • Enabling / disabling guest access or removing people and devices from their network
  • Setting parental controls  to limit children’s network access

For Service Providers, calls to the support team can be avoided by empowering customers to perform simple diagnostics and troubleshooting themselves under the guidance of the app. Using the app, consumers can:

  • Use the Wi-Fi spot meter to identify areas of poor coverage
  • Measure both broadband and Wi-Fi connection speeds to help diagnose performance issues
ARRIS HomeAssure App - Assisted Installation
ARRIS HomeAssure app -
Assisted Installation
ARRIS HomeAssure App - Wi-Fi Meter
ARRIS HomeAssure app -
Wi-Fi Meter
ARRIS HomeAssure App - Diagnostic Speed Test
ARRIS HomeAssure app -
Diagnostic Speed Test
ARRIS HomeAssure App - Parental Controls
ARRIS HomeAssure app -
Parental Controls

Voice Assistants

Voice Assistants are a common and popular way of controlling smart appliances in the home. HomeAssure may be integrated with services such as Amazon Alexa, or the Service Provider's assistant, to allow consumers to manage their network using voice commands.


Simplicity from sophisticated control

HomeAssure works behind the scenes and much of its capabilities are hidden from the consumer.

Behind the scenes, the ARRIS Home Network Controller (HNC) optimizes network performance in real-time with no subscriber intervention. It seamlessly moves devices between APs that have better performance characteristics based on parameters like signal strength and AP utilization.

Fast Steering capability, also known as BSS Transition Management (BTM), moves 802.11v compliant devices between APs in milliseconds, enhancing services such as voice or video calling over Wi-Fi.

Band Steering automatically moves devices from a saturated band or channel to avoid congestion.

Steering may be application aware. Using deep packet inspection to identify devices and applications, it applies policies to prioritize services, for example prioritizing OTT Video to tablets.

HomeAssure Cloud adds additional capabilities; by gathering Wi-Fi metrics from across the customer population and AI-based analytics it provides tools for the operations team to pro-actively improve service and update steering policies.

Extender interoperability

Until recently, consumers chose one mesh solution and couldn’t mix and match mesh devices from different vendors. In May 2018, the Wi-Fi Alliance introduced Wi-Fi CERTIFIED EasyMesh™, changing the mesh landscape for the better.

Now, devices that are Wi-Fi CERTIFIED EasyMesh™ have been validated by the Wi-Fi Alliance to conform to the Multi-AP (MAP) Standard. This means that certified extenders and gateways will work together in a multi-vendor mesh Wi-Fi network.

For Service Providers, it aids multi-sourcing and opens up the opportunity to on-board and manage retail extenders as part of their home Wi-Fi service.

While the MAP standard specifies the communication protocol between home network devices, it does not standardize the optimization logic controlling the overall performance of the network. This is provided by the ARRIS Home Network Controller (HNC) software.

ARRIS was instrumental in developing the MAP standard and the ARRIS VAP4641 Wi-Fi Extender is the World’s first Wi-Fi CERTIFIED EasyMesh device.


ARRIS VAP4641 - Wi-Fi Certified EasyMesh Extender

ARRIS VAP4641 - Wi-Fi Certified EasyMesh Extender

The VAP4641 has a 4x4 802.11ac dual-band Wi-Fi radio, with the highest regulatory power levels, for the best Wi-Fi coverage and performance within the home. Its attractive design provides options for placement in the home, either plugged into a power outlet or placed on a desk, shelf, or table.

Standards-based modular solutions

ARRIS HomeAssure is designed to meet the needs of Service Providers and consumers with a flexible, standard-based architecture that may be adapted depending on specific infrastructure, time-to-market or financial requirements.

HomeAssure includes the following modular components together with professional services to create an integrated, complete solution.
 

HomeAssure Components
 ComponentDescriptionOptions
HomeAssure Enabled Gateways HomeAssure Enabled Gateways
  • Best-in-class gateways with high-performance Wi-Fi
  • HomeAssure Control enabled software
  • DOCSIS ®
  • xDSL / GPON / EPON
  • Fixed Wireless Broadband
Wi-Fi Extenders HomeAssure Enabled Wi-Fi Extenders
  • Additional auto-configuring Wi-Fi APs
  • Secure connectivity to the gateway with Wi-Fi, Ethernet or G.hn powerline options
  • Wi-Fi CERTIFIED EasyMesh
  • Certain models may be enabled with HomeAssure Control software to provide the benefits of HomeAssure with existing gateways which cannot be upgraded
HomeAssure Control HomeAssure Control
  • Automated Wi-Fi optimization logic (HNC), located in the home for low-latency control
  • HNE or MAP (Wi-Fi CERTIFIED EasyMesh™) protocol for gateway to extender communications and automated extender on-boarding
  • Remote management clients: TR-069, USP
 
HomeAssure App HomeAssure App

Ready to use app that assists the consumer with:

  • Self-installation
  • Management of their network
  • Troubleshooting
  • Communicates directly with the gateway (available in English and Spanish)
  • App framework and SDK for integration into an existing app or a customized app
  • Communication with HomeAssure Cloud for access outside the home
  • Additional languages
HomeAssure Cloud HomeAssure Cloud

ARRIS hosted SaaS platform that provides:

  • Policy management and remote configuration
  • Data driven analytics for proactive diagnostics and service improvement
  • Dashboards and alerts
  • Consumer Web Portal
  • API for CRM system integration
  • On-site platform deployment
  • Integration with back-office systems through a rich set of APIs
  • Help desk system integration and workflows to reduce call times and truck-rolls
  • Technician app
  • Voice assistant integration for consumer voice control of the home network
  • Customization to meet Operator requirements

A modular approach meets the individual needs of Service Providers. Some configurations include:
 

HomeAssure Configurations
Configuration Description
In-Home
Managed - Gateway
Home Managed Gateway

Gateway with HomeAssure Control software, extenders and HomeAssure app. In-home control and management. Minimizes time-to-market and cost.

In-Home
Managed - Extender
Home Managed Extender

Where there are existing gateways that cannot be upgraded, the benefits of HomeAssure are delivered by HomeAssure Control software running in an extender connected to the existing gateway.

Cloud
Enhanced
Cloud Enhanced

Adds to either of the above, cloud-based analytics, diagnostics and policy management. A hosted SaaS with minimal customization and integration for rapid deployment.

Customized
Solution
Customized Solution

Improved consumer experience and support with a customized consumer App, Back-office integration, Help-desk integration and Voice Control. Requires System Integration services.

Solution Products

DOCSIS® 3.1 Broadband Devices
DOCSIS® 3.1 Broadband Devices
A comprehensive range of multi-gigabit capable cable modems,...
Touchstone® TG2482 Cable Voice Gateway
Touchstone® TG2482 Cable Voice Gateway
24x8 DOCSIS® 3.0 Gateway with dual-band 802.11ac Wi-Fi
Touchstone® TG2492 Cable Voice Gateway
Touchstone® TG2492 Cable Voice Gateway
24x8 EuroDOCSIS® Gateway with 802.11ac Wi-Fi
Touchstone® DG2460 Cable Gateway
Touchstone® DG2460 Cable Gateway
24x8 DOCSIS® 3.0 Gateway with 802.11ac Wi-Fi
Touchstone® DG2470 Cable Gateway
Touchstone® DG2470 Cable Gateway
24x8 DOCSIS® 3.0 Gateway with 802.11ac Wi-Fi & MoCA®2.0
NVG44x xDSL Voice Gateway
NVG44x xDSL Voice Gateway
VDSL2, ADSL2+ Gateways with 802.11ac Wi-Fi, voice optional
NVG46x Ethernet Voice Gateways
NVG46x Ethernet Voice Gateways
802.11ac Wi-Fi and MoCA®2.0
NVG558 Fixed Wireless Broadband Gateways
NVG558 Fixed Wireless Broadband Gateways
LTE or CBRS access with tri-band 802.11ax Wi-Fi options
NVG578 10G GPON Gateways
NVG578 10G GPON Gateways
GPON, XG-PON & XGS-PON with tri-band 802.11ax Wi-Fi options
VAP4402 Wi-Fi Extender
VAP4402 Wi-Fi Extender
Wi-Fi to Wi-Fi / Ethernet, plug-in, 4x4 802.11ac dual-band c...
VAP4641 Wi-Fi Extender
VAP4641 Wi-Fi Extender
Wi-Fi to Wi-Fi / Ethernet, 4x4 802.11ac dual-band concurrent...
ECO Service Management™
ECO Service Management™
Optimize the delivery & management of Wi-Fi, triple-play & t...