All the support you need for your home network, not just ARRIS® SURFboard® products
ARRIS Assist™ Premium Support
ARRIS Assist™ Premium Technical Support makes it easy to fix any issues with your home networking devices, along with your PC, tablets, laptops, security cameras and more! No need to wait for repair experts to arrive at your home, ARRIS Assist’s 24-hour technical support gives you complete peace-of-mind. We’re just a phone call away.
When you get pop-up error messages while shutting down or restarting your computer, we can help diagnose the problem. Or, does your computer hang when you try to log off? We can help solve these problems and many more on computers running Windows XP and higher.
Our ARRIS Assist™ techs can help you identify and resolve home networking issues, such as problems connecting to a wireless network or the Internet. We can also assist in connecting to peripheral devices such as printers.
We will help you install or uninstall software programs. Or, if you simply need help with commonly used software, our techs can provide a basic tutorial to get you up and running in no time.
PC & CONNECTED DEVICES
Do you need to transfer images from your digital camera to a PC? Or, having trouble connecting a new device to your network? We are here for you and ready to help.
We can set up the anti-virus software on your network PCs to enable smooth and safe web surfing. We can also help set up the wireless connection and check the firewall configuration to prevent unauthorized access. Let ARRIS Assist™ help protect you and your family.
INTERNET AND VoIP
Setting up your new Internet or VoIP services is part of our support. We will also help you to organize your e-mail accounts. If requested, we can configure your router to block objectionable web destination sites.