Privacy Policy

ARRIS respects your privacy. When using our sites, you may get information, access online products and services, communicate with us or link to other web sites with which we do business. While doing that, you may give us information so that we can provide enhanced products or services to you and to personalize your experience on our website. This online privacy policy describes how we use and protect Personally Identifiable Information that you share with us ("PII”).

The following principles govern web-sites owned and operated by ARRIS. These principles do not govern web-sites of other parties to which we may provide links because ARRIS is not responsible, nor can we control the privacy practices or content of those sites.


ARRIS collects PII when you register for an ARRIS webcast, ask to receive an ARRIS newsletter, or request ARRIS information from sales, employment, investor relations or general inquiries.

When you contact ARRIS, we ask for your name, company, title, email address, physical address and telephone number.

ARRIS automatically receives and records information on our server logs from your browser including your IP address and the page you requested.

ARRIS routinely collects information such as webcast time-stamps and logs events.


ARRIS retains the PII that it collects only for the period of time such information is required to achieve the purposes set forth above. Generally, the retention period, will not be greater than one year after you cease to be an active customer depending on the purpose and any regulatory or audit requirements.

ARRIS uses and retains only your PII which is directly relevant to the purpose for which it is collected. This information is retained as you provide it but will be updated when you notify us of changes in order to maintain its accuracy.


ARRIS will not sell or rent your PII to anyone.

ARRIS will send PII about you to other companies or people only when:

  • We have your consent to share the information;
  • We need to share your information to provide the product or service you have requested;
  • We need to send the information to companies who work on behalf of ARRIS to provide an ARRIS product or service or to otherwise assist ARRIS with its business activities. (Unless we tell you otherwise, these companies do not have any right to use the PII we provide to them beyond what is necessary to assist us and are required to safeguard PII and not to disclose PII to others).

You have the ability to edit, correct or erase your PII, at any time. To request such account maintenance send your email request to You may also indicate that you do not wish to receive messages from ARRIS regarding our products or services or update your information relating to such messages at . You may also write to ARRIS Marketing, 3871 Lakefield Drive, Suwanee, GA 30024, USA. Following your request for either type of data editing, your information will be changed in ARRIS databases after we receive the information necessary to process your request.

We welcome comments and questions on this Privacy Policy. As stated above, we are dedicated to protecting your privacy, and we will make every reasonable effort to keep your information secure. Questions regarding our Privacy Policy should be directed via e-mail to or by contacting the ARRIS Marketing Department at 1-800-469-6569. Additionally you may contact us by writing to ARRIS Marketing, 3871 Lakefield Drive, Suwanee, GA 30024, USA.



ARRIS will not be responsible for typographical or other errors or omissions regarding pricing, availability, specifications, images or other information. Prices are subject to change without notice and DO NOT INCLUDE SHIPPING AND/OR HANDLING CHARGES OR APPLICABLE TAXES. Final order amounts, including shipping/handling and tax, will be communicated following receipt of your order. ARRIS reserves the right at its sole discretion to refuse any order or request for quote.


Information entered on this site is used solely for ARRIS's order fulfillment, support and marketing purposes.


By registering and/or logging in to use this site, you are accepting responsibility for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


Any tax or other governmental charge upon the production, sale, shipment or use of the products which Seller is required to pay or collect from Purchaser shall be paid by Purchaser to Seller, unless Purchaser furnishes Seller with exemption certificates acceptable to taxing authorities. Such amount shall be due whether or not included on the invoice.


Unless otherwise stated, all shipments within United States (Domestic) are made F.O.B. (under the UCC) shipping point, freight prepaid and charged; and international shipments (International) shall be EXW (Ex works, Incoterms 2000) shipping point, freight prepaid and charged. Claims for shortages and damages must be filed with the carrier within seven (7) days or such lesser time as the carrier may require. Seller shall have the right to make partial shipments. Quantities are subject to normal manufacturer allowances, subject to a corresponding adjustment in the total price.


Purchaser must obtain Seller's prior authorization for returns, which authorization Seller may grant at its sole discretion. Returns must be (a) made in original cartons and in resalable condition, (b) within ninety (90) days of receipt, and (c) subject to a restocking charge of not less than 20% of the stated invoice price.