ARRIS Technical Support

ARRIS has talented technical support engineers around the world to provide you with expert technical support on a broad range of products and services to help you support the needs of your customers.

Legacy ARRIS

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Web Portal
Search our customer support knowledgebase for technical questions and answers. Information anytime—the innovative search technology delivers fast, relevant, reliable answers when you need them. Manage service requests. Submit questions and open support requests online, download product documentation and training webcast replays.
  Ask ARRIS   CustomerCare360  

Technical Training
Empower your team with our professional instructors, classrooms in Atlanta, Georgia; Chicago, Illinois; Beaverton, Oregon; Wallingford, Connecticut; Horsham, Pennsylvania, Lowell, Massachusetts, San Diego, California  and select International offices. On-site training is available by proposal.
  Technical Training   CustomerCare360  

Software and Firmware Download Center
Online software and firmware to help Cable Operators and Service Providers manage and stay current with ARRIS products.
  Software and Firmware   CustomerCare360  

Repair and Return
Information on expert repairs and option contracts for Extended Warranty and/or Advanced Replacement services.
  Repair and Return   CustomerCare360  
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Consumer Support