Services

Know-how that counts when you want to get to market faster, drive customer satisfaction higher and turn investments into revenue

Having delivered some of history's biggest and most complicated network projects, our broadband and video experience and expertise is unmatched.

Experienced and trusted the world over

ARRIS is trusted across the globe as a results driven partner with the experience to tackle a wide range of challenges, while keeping video, broadband and backbone data networks optimized and meeting customer demand 24/7/365!

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Expertise for every project phase

ARRIS draws on experience with thousands of projects for service providers, worldwide. We not only implement technology, we have the expertise and capabilities to help service providers get to market faster, improve customer satisfaction and drive maximum performance from every facet of their video and broadband service.

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Your trusted partner in a changing market

Staying at the top of your game in today’s ever-changing digital landscape is critical to profitable operations and customer satisfaction. To ensure success, today and in the future, you need savvy, consultative partners with the expertise to handle the full range of your increasingly diverse needs.

At ARRIS, we stand on a record of experience that’s second to none, and a reputation as a trusted advisor developed over decades of service to the video and broadband industry.

Whatever your project, ARRIS can help you analyze it, consult on it, design it, integrate it, customize it, verify it, deploy it, manage it, document it, train on it, support it, and even operate it.

 

Service Practices

ARRIS has the experience and capabilities to tackle the most demanding challenges in four key areas.


Network Transformation PracticeNetwork Transformation

  • Gigabit Service Transition: FTTH, Fiber Deep, all-IP, DOCSIS® 3.1, CCAP
  • Installation, Configuration, Commissioning, Migration
  • Infrastructure Solutions: Headends, Hubs, Central Offices, Data Centers
  • Logistics Management
  • Outside Plant Services
  • Data Center and Fiber-Centric Services
  • Cell Tower Backhaul

Learn more - Network Transformation Practice


IP Video PracticeIP Video

  • IP Video Consulting and Delivery
  • Cloud-based Video Solutions
  • nDVR, Time-Shift TV, Content Management and Advertising
  • Over the Top Solutions
  • CPE Integration and Custom User Interfaces
  • Personalized Channels 

Learn more - IP Video Practice


Service Provider Wi-Fi PracticeService Provider Wi-Fi

  • Turnkey Solutions
  • Hosted Wi-Fi
  • Tier 1/Tier 2 Support Services
  • Design, Deployment and Validation
  • Small Cell Solutions and Services

Learn more - Service Provider Wi-Fi Practice


Customer Experience PracticeCustomer Experience

  • 360 Optimization Assessments
  • Business Requirements and Process Consulting
  • Contact Center Consulting
  • Workforce Optimization
  • OSS/BSS/EMS System Design and Integration
  • Net Promoter Score Consultancy

Learn more - Customer Experience Practice


Service Capabilities

Partnering with ARRIS means you’ll have access to the brightest people to help you grow your business, get to market faster, reduce operating expenses, streamline operations and ensure high service availability.


Consulting

We provide unbiased network planning, technology evolution and business process consulting, leveraging best practices from operator engagements around the world.

Learn more - ARRIS Consulting Services (video)


Outsourcing

We offer staff augmentation, managed services and full scale strategic outsourcing capabilities.

Learn more - ARRIS Outsourcing (video)


Systems Integration

We help architect, design, deploy, operationalize and manage complex, multivendor solutions.

Learn more - ARRIS Systems Integration (video)


Services for Data Centers

Expert resources to help you qualify and add data center and fiber network capacity.

Learn More – ARRIS Services for Data Centers


Lab Services

Our expert validation engineers can develop and execute procedures for migrations and introductions of new equipment to your network. 

Learn more - ARRIS Lab Services (video)


Customer Support

ARRIS has you covered with 24/7 technical support, repair services, and an all-access portal for all of the updates and resources you need. 

Learn more - ARRIS Customer Support


Knowledge Services

ARRIS provides standard and custom documentation, hands-on training, online training, internationalization and certification services.

Learn more - ARRIS Knowledge Services